We do not want to leave you alone after purchase, for that reason customer-service and after-sales-service are very important to us.

For the support of your operating- and maintenance staff, we have established our customer-service by means of on-line-connection and remote-diagnosis which guarantees spontaneous help and and high availability of your machine.

Our remote diagnosis makes it possible to locate break-downs by modem if trouble shooting by telephone is no more feasible. We simulate your machine in our house and are able to help you with your problem immediately. The result is cost reduction in service and maintenance and higher availability.

A well equipped roboterized spare part stock ensure best service quality.

Our latest development in after sales service is a multimedia customer service package containing a CD-Rom or Web based spare part catalogue with ordering system for the automatic construction of your spare part order.